Lesson 120: Making a Complaint
Complaining well is a skill: firm but civil. These lines state the problem and push for a solution without losing your temper. Tap any line to hear it.
Stating the problem
יֵשׁ לִי בְּעָיָה עִם הַהַזְמָנָה.
yesh li be’aya im hahazmana.
I have a problem with the order.
זֶה לֹא מָה שֶׁהִזְמַנְתִּי.
ze lo ma shehizmanti.
This isn’t what I ordered.
הַמּוּצָר הִגִּיעַ פָּגוּם.
hamutsar higia pagum.
The product arrived damaged.
Asking for a fix
אֲנִי מְצַפֶּה לְפִתָּרוֹן.
ani metsape lefitaron.
I expect a solution.
אֶפְשָׁר זִיכּוּי אוֹ הַחְלָפָה?
efshar zikui o hachlafa?
Can I get a refund or an exchange?
Escalating, calmly
אֲנִי רוֹצֶה לְדַבֵּר עִם אַחְרַאי.
ani rotse ledaber im achrai.
I’d like to speak with a manager.
אֲנִי מְקַוֶּה שֶׁנִּפְתֹּר אֶת זֶה יָפֶה.
ani mekave sheniftor et ze yafe.
I hope we can resolve this nicely.